Privacy Policy

Information you provide directly:

• Full name and company name
• Billing and mailing address
• Email address and phone number
• Order details, project briefs, and technical requirements
• Payment method details (processed exclusively by Stripe — we do not store card numbers)
• Login credentials for third-party platforms you grant us access to (e.g. hosting accounts, social media, CMS, API keys) for the purpose of delivering services — these are handled confidentially and never stored beyond the project engagement

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time on site, session duration, and referring URLs
• Interaction data collected via Google Analytics and Meta Pixel

Information from third-party platforms:

We may receive your contact information if you submit an inquiry through Facebook Lead Ads, Google Ads, Bark, Thumbtack, Clutch, Yelp, Reviews.io, Sitejabber, Arrivala, or similar platforms. This data is received and used solely to respond to your inquiry, in accordance with those platforms' own privacy policies.

Information processed during service delivery:

For software, SaaS, dashboard, and AI automation engagements, we may process business data, user data structures, API credentials, and technical documentation provided by the client solely for the purpose of building and delivering the agreed solution. This data is treated as strictly confidential and is not used for any other purpose.

Information from our website forms:

When you send an enquiry through a form on this website, we collect the details you enter: your name, email address, phone number, company, country or region, current website, the services you are interested in, budget and timeline preferences, and your project description. With each submission we also record the date and time, the page the form was sent from, your IP address, a submission reference number, and whether you chose to opt in to SMS messages together with the consent wording shown to you. We use this record to respond to your enquiry and to keep proof of your communication choices.

• To fulfil and manage service orders, projects, and deliverables
• To communicate project updates, milestone approvals, and support responses
• To process payments securely through Stripe
• To send promotional communications where you have given consent
• To improve our website performance and advertising through analytics
• To comply with legal and regulatory obligations
• To detect and prevent fraud or misuse of our services

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

All payment transactions are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. Valley of Digital Inc does not store, process, or transmit full payment card details on its own servers. By making a purchase, you are also subject to Stripe's Privacy Policy, available at stripe.com/privacy.

Stripe may collect and use technical data about your device and transaction to detect fraud and comply with financial regulations. This processing is governed by Stripe's terms and is separate from Valley of Digital Inc's data practices.

We may receive transaction records, billing contact details, payment status, and limited payment-method information needed for accounting and support. Do not send full card numbers or security codes by email, contact form, or chat. Stripe may act as an independent controller for fraud prevention, compliance, and other purposes described in its own privacy policy.

We use cookies and similar tracking technologies to analyse website traffic, measure advertising performance, and improve user experience. Technologies we use include:

• Google Analytics — traffic and behaviour measurement
• Meta Pixel — ad performance measurement and retargeting
• Google Tag Manager — tag and tracking script management

You can manage or disable cookies through your browser settings at any time. You may also opt out of personalised advertising:

• Google Ad Settings
• Meta Ad Preferences

Disabling cookies may affect the functionality of some parts of our website.

Consent and your choices

Non-essential analytics and advertising technologies are used only after consent where applicable law requires it. For visitors in the European Economic Area, United Kingdom, and Switzerland, applicable Google consent requirements include clear disclosure of the parties receiving data, the purposes of storage and advertising, records of consent, and a way to withdraw consent. Refusing optional tracking does not prevent you from contacting us or requesting services.

Google Analytics may receive device and browser information, page interactions, approximate location, and identifiers. Google Ads and Meta advertising tools may receive page or conversion events, device identifiers, IP addresses, and cookie identifiers for measurement and, where authorised, advertising personalisation. We do not describe all analytics data as anonymous. We do not intentionally send personal information through page URLs or standard analytics events. Sensitive project information, full payment details, and passwords are not sent to advertising tools.

When available, use the website’s cookie controls to change or withdraw optional consent. You can also use browser controls, Google’s advertising settings and Analytics opt-out tool, and Meta’s advertising preferences. These provider tools have their own scope and do not replace legally required website consent. An applicable recognised opt-out preference signal, including Global Privacy Control, is honoured for covered sale, sharing, or targeted advertising.

Website launch and feature availability

This policy also covers the analytics, advertising, lead-generation, and communications services planned for this website. A listed tool processes website data only when that tool is actually enabled. The current project brief interface prepares text in your browser; information is sent to us only when you choose an available submission or email channel. The website stores a local theme preference. Necessary hosting and security logs may be processed by the hosting provider. Before optional tracking is enabled, applicable notice, consent, and preference controls must be available.

We share limited personal data only with trusted third-party service providers who assist us in operating and delivering our services, including:

• Stripe — payment processing
• Google — analytics and advertising
• Meta — advertising and lead generation
• Web hosting and cloud infrastructure providers
• Project management and communication tools used internally

Service providers process information under applicable contractual and data-protection obligations. Some providers, including Stripe, Google, and Meta, may also act as independent controllers for purposes described in their own privacy notices; they are not all restricted to acting only on our instructions. We may also disclose your data where required by law, court order, or government regulation, or to enforce our legal rights or defend against legal claims.

For development and marketing engagements, clients may share access credentials (e.g. hosting logins, CMS access, social media accounts, API keys, advertising accounts). Valley of Digital Inc:

• Uses such access solely for the purpose of delivering the agreed service
• Does not share credentials with unauthorised parties
• Recommends clients revoke access upon project completion
• Does not retain credentials beyond the active project engagement

Clients are responsible for changing passwords and revoking access tokens after project handoff.

We retain personal data for as long as necessary to fulfil the purposes in this policy or as required by law. Client project data is retained for a minimum of 3 years for billing, legal, and dispute resolution purposes. You may request deletion of your personal data at any time subject to legal retention requirements (see Section 8).

Retention is assessed by record category and purpose. The three-year client-record period concerns records needed for billing, legal, and dispute purposes; it is not permission to retain every password, API key, or client dataset for that period. Access credentials are removed when no longer needed for the engagement, and client datasets follow the agreed project or data-processing terms, subject to mandatory retention obligations.

Depending on your location, you may have the following rights under GDPR, CCPA, or other applicable law:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your personal data
• Right to restriction: request that we limit how we process your data
• Right to data portability: request your data in a machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to opt out of sale: we do not sell personal data

To exercise any of these rights, email support@valleyofdigital.com. We will respond within 30 days.

Although we do not sell personal information for money, some advertising disclosures may constitute a “sale,” “sharing,” or targeted advertising under applicable US state privacy law. Where such activities are enabled and the law applies, you may opt out through the available privacy controls or by contacting support@valleyofdigital.com. We do not discriminate for exercising privacy rights. We verify requests using proportionate information and permit authorised agents where applicable. We respond within the applicable statutory period; the 30-day target does not replace a different legally required deadline, and we notify you of permitted extensions. You may appeal a denied request where the law provides that right.

If you have consented to marketing communications, we may contact you by email, SMS, or phone about our services. You may withdraw consent at any time:

• Email: click the unsubscribe link in any marketing email
• SMS: reply STOP to any SMS message to unsubscribe at any time. Reply HELP for assistance. Standard message and data rates may apply. Message frequency may vary.
• Phone/general: email support@valleyofdigital.com to opt out

Withdrawing marketing consent does not affect service-related communications such as order updates, project milestones, or billing notifications.

Consent to marketing texts is separate from a general enquiry and is not a condition of buying services. Mobile numbers, SMS opt-in records, and consent information are not sold or shared with third parties for their own marketing. Service providers assisting with message delivery may process these details for that purpose under appropriate restrictions. Replying STOP or using another reasonable opt-out method withdraws optional marketing consent.

By submitting a form on our website or contacting us through email, phone, or live chat, you consent to receive communications from Valley of Digital Inc in connection with your inquiry or services. We do not send unsolicited commercial messages.

This does not include text messages. We send SMS messages only to people who have separately opted in, as described in “SMS Communications and Consent” below.

How consent is obtained. We send SMS messages only if you opt in. On our website forms this is a separate checkbox that is unchecked by default and is not required to submit the form. You may also opt in by another documented request, such as asking us in writing to text you. Providing a phone number or sending an enquiry does not, on its own, opt you in to SMS.

Messages you may receive. If you opt in, Valley of Digital Inc may text you about your inquiries, quotations, appointments, and project updates. Message frequency varies. Message and data rates may apply.

Opting out. Reply STOP to any message to unsubscribe at any time. You will receive one confirmation message and no further texts unless you opt in again.

Getting help. Reply HELP to any message for assistance, or contact support@valleyofdigital.com or +1 (302) 200-3352.

Consent is optional. Consent to receive SMS messages is not required to submit a form, receive a quotation, or purchase any service.

No sale or sharing of opt-in data. Mobile phone numbers, SMS opt-in data, and consent records are not sold, rented, or shared with third parties or affiliates for their marketing purposes. They are shared only with service providers that deliver messages on our behalf, such as our business phone and messaging provider and mobile carriers, and only for that purpose.

Records. We keep a record of each opt-in, including the date and time, the form page, and the consent wording, so that we can demonstrate consent if a carrier or messaging provider asks for it.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Payment data is handled exclusively by Stripe using SSL/TLS encryption. Access to client data is restricted to authorised personnel on a need-to-know basis.

For software, SaaS, and AI automation projects, client business data and technical documentation shared during the engagement are stored securely and accessible only to team members working on that project. While we take data security seriously, no method of internet transmission is 100% secure. We cannot guarantee absolute security but are committed to ongoing improvement of our practices.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact support@valleyofdigital.com immediately and we will take prompt steps to delete it.

Our website may contain links to third-party websites and platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

• Email: support@valleyofdigital.com
• Phone: +1 (302) 200-3352
• Mailing: Valley of Digital Inc, 447 Broadway 2nd Floor Suite #72, New York, NY 10013, United States
• Website: valleyofdigital.com/contact-us

This Privacy Policy was last updated on October 14, 2026.

Where the GDPR or similar rules apply, we rely on the legal basis appropriate to the activity: performing a contract or taking requested pre-contract steps; complying with legal obligations; legitimate interests such as responding to business enquiries, safeguarding services, and managing records where those interests are not overridden by your rights; and consent for activities that require it. You may withdraw consent without affecting the lawfulness of prior processing and may complain to your competent data-protection authority.

Valley of Digital Inc is based in the United States. Providers and authorised project team members may process information in other countries. Where applicable law requires safeguards for an international transfer, appropriate transfer mechanisms, such as applicable standard contractual clauses or another lawful mechanism, must be used. Contact support@valleyofdigital.com for information relevant to your engagement. A separate data-processing agreement may govern client personal data processed on the client’s instructions.

• Stripe Privacy Policy
• How Google uses business data
• Google Privacy Policy
• Google Analytics opt-out browser tool
• Google advertising preferences
• Meta Privacy Policy
• Meta advertising preferences