- What should I include in a project enquiry?
- Tell us what you want to achieve, who the product is for, and what is happening today. Include your existing website or application, important integrations, and any budget or timing constraints you already know. References can help explain the direction, but you do not need a finished specification. Keep passwords, payment details, and confidential customer data out of your initial enquiry.
- Does the contact form submit my enquiry automatically?
- When the form shows Send project enquiry, it submits your details and selected services through the configured enquiry channel. A confirmation appears only after the channel reports success. If delivery fails, you can keep the brief and use the email option or call +1 (302) 200-3352. When no submission channel is configured, Prepare project enquiry creates a local summary and sends nothing. The optional SMS choice is separate from submitting your project enquiry.
- Can we start with a small project or improve an existing product?
- Yes. Your enquiry can be about a focused review, a prototype, a new feature, or a larger product. If you already have an application or team, share the current setup and the problem you want to resolve. We can discuss a suitable first phase and the information needed to assess it. Scope, fees, delivery expectations, and responsibilities are agreed before work begins.
- How do we collaborate across locations and time zones?
- We operate across the USA, Canada, Pakistan, and Dubai, UAE. For each engagement, we agree the main contacts, communication channels, meeting schedule, and review process around the teams involved. Include your location, time zone, and preferred meeting times in your enquiry. Our published contact hours are 8:00 AM to 6:00 PM; confirm the applicable time zone when arranging a call rather than assuming around-the-clock availability.
- Where should I send a support, billing, refund, or careers enquiry?
- For customer support, email support@valleyofdigital.com. Billing questions go to billing@valleyofdigital.com, refund requests to refund@valleyofdigital.com, and job applications to careers@valleyofdigital.com. Include the relevant project, invoice, or role reference and a clear description of your request. Refund eligibility follows the agreed terms and our Fulfillment Policy; sending a request does not automatically approve a refund. Do not email passwords or full card details.