Fulfillment Policy

Valley of Digital Inc - Fulfillment Policy

These policies provide guidance on how Valley of Digital Inc fulfills orders and processes payments made by credit card through the Stripe payment processor.

Terminology

  • Client, You, and Your refer to the user on this website and compliant with the company’s terms and conditions.
  • The Company, Ourselves, We, Our, and Us refer to Valley of Digital Inc.
  • Party, Parties, or Us refer to both the Client and Valley of Digital Inc.

Fulfillment Policy

At Valley of Digital Inc, we prioritize customer satisfaction and take all complaints about our services seriously. This Fulfillment Policy informs you about our delivery practices and the rules and guidelines for refunds on services purchased from our company. Please read this policy carefully to understand your rights and the requirements for refunds. Our services are billed in U.S. Dollars, Canadian Dollars (CAD), and UK Pound Sterling, based on the preferences of the client.

Delivery Policy:

At Valley of Digital Inc, we specialize in website design and software services. We deliver our services electronically and telephonically as per our client’s requests.

Refunds

We may offer refunds in the following conditions:

  • If the service has not been performed at all during the term of our contract.

Exceptions

Despite other provisions of this policy, we may refuse returns or refunds if:

  • You received what you ordered but changed your mind about the service.
  • You were aware or notified of the service problems before making the purchase.
  • You did not find the purchase to your liking or realized you had no use for it.
  • You received the service/product but failed to report issues within 15 days from the receipt date

Return Policy:

At Valley of Digital Inc, we specialize in website design, digital marketing, and software services. While returns are generally not accepted, refunds may be offered in certain circumstances as explained above.

Cancellation Policy

Once a contract with Valley of Digital Inc has been signed, cancellations are not permitted.

Project Abandonment:

If, after repeated attempts by Valley of Digital Inc to initiate, continue, or finalize the delivery of services, the client fails to participate or becomes unresponsive for thirty (30) days, the project may be abandoned. Valley of Digital Inc reserves the right to reduce any refund to zero in such cases.

All refund requests should be communicated to our support department at valleyofdigital.com. We reserve the right to approve/disapprove requests on a case-by-case basis.s

Administrative Fee

All refunds are subject to a 7% administrative fee.

How to Make a Complaint:

If dissatisfied and eligible for a refund, send an email to [email protected] stating your complaints. Refunds are issued at our discretion and may be accepted or rejected.

Contact Us & Customer Service Contact Details:

For inquiries or comments regarding this policy, customers may visit: https://valleyofdigital.com/contact, email [email protected], call +1 302 2003352 Number, or Mailing Address: Valley of Digital Inc, 447 Broadway 2nd Floor Suite #72, New York, NY 10013, United States | Business Address: 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801